RETURN POLICY
We want you to love your CINO purchase. If something isn't quite right, eligible items may be returned within 30 days of delivery.
Start a return or exchange
Submit your request through our online return portal and you'll receive return instructions by email.
Please submit your return through the portal before mailing your item. Returns sent without prior authorization may experience processing delays.
Return eligibility
Eligible items may be returned within 30 days of the date your order was delivered.
To qualify for a return, merchandise must be:
- Unworn, unwashed, and unaltered
- In its original condition
- Free of stains, makeup, fragrance, deodorant marks, or other signs of wear
- Returned with all original tags attached
CINO reserves the right to decline returns that do not meet these requirements.
Sale and final-sale items
Full-price items and items purchased with a promotional code may be returned unless they are specifically marked Final Sale.
Items discounted by 50% or more are considered Final Sale and are not eligible for returns, exchanges, or refunds. Gift cards are also Final Sale.
Return shipping
A flat $7 return-label fee will be deducted from your refund when you use the prepaid return label provided through our return portal.
Original shipping charges are non-refundable.
The return-label fee is waived if you received an incorrect, damaged, or defective item. Please report the issue through the return portal and include photographs when requested.
Exchanges
Eligible items may be exchanged through our return portal, subject to product availability.
Because inventory can change quickly, we can't guarantee that a requested size, color, or style will remain available. When a direct exchange isn't available, you may return the original item for a refund and place a new order.
Refunds
Once your return arrives, please allow approximately 5–7 business days for inspection and processing.
Approved refunds are issued to the original form of payment, less the $7 return-label fee and any non-refundable original shipping charges.
After the refund is issued, your bank or credit card provider may take additional time to post the credit to your account. You'll receive an email confirmation once your refund has been processed.
Damaged, defective, or incorrect items
Please inspect your order when it arrives.
If an item is damaged, defective, or different from what you ordered, submit a request through our return portal as soon as possible. We'll review the issue and provide an appropriate replacement, exchange, or refund at no cost to you for return shipping.
Questions?
Email us at info@cinoapparel.com